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Single User Purchase

2

How do I take a course?
How do I purchase a course for a Single User?

Group Account Purchase

15

What is a Group Account?
How do I make a Group Account?
Can I make multiple Group Account purchases in one transaction?
Can I enter my team member’s info during the purchase process?
How do I add my team members to my group(s)?
What if I need my team to have access to more than one course?
I don’t see a Group Management tab. What’s the deal?
What do I do if I added an employee with the wrong email address?
My employees aren’t receiving their welcome emails. What do I do?
Can I reset an employee’s password?
Can I add more seats to my group?
I’m a Group Leader, can I also take courses?
How do I add another Group Leader?
When do my seats expire?
My employee quit before taking the course. Can I delete them and reassign it to someone else?

FAQ

6

Can I review the course?
How do I get a certificate of completion?
Are the courses completed at my own pace?
What if I fail the final exam?
Is there a limit to the number of time I can retake the final exam?
Why is my course progress percentage inaccurate?

Annual Group Changes

4

Why do I have new groups for the same courses?
Will my seat balance carry over into the new year?
What do I do now?
I created my own groups but I can’t add more seats all of a sudden.

Reporting

3

What does the “Status” column tell me on my Group management page?
I am a Group Leader. How do I access my employees’ certificates?
Can I see the progress my employees are making in completing their courses?

Access

3

Can I use any browser to take my course?
What do I do if I am not receiving an email to verify my account?
How do I change my account email address?

Employee

1

My employer signed me up to take a course. How do I get started?

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Group Account Purchase
Can I make multiple Group Account purchases in one transaction?

Can I make multiple Group Account purchases in one transaction?

No. You must make each Group Account purchase separately. For information on how to make and manage your Group Account purchases, see the information here.

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Updated on August 29, 2022

How do I make a Group Account?Can I enter my team member’s info during the purchase process?

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