Customer Service

In this episode of JuvoHub, international hospitality and resident experience expert Audra Lamoon returns to share how the hospitality mindset—not just customer service—can elevate the resident experience in the property management industry. Drawing from her work across retail, hotel, resort, and residential sectors, Audra explains how emotional intelligence, empathy, and consistent intentionality are key to […]

Episode 102 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Rick Ellis from Ellis Consulting Show Highlights In an era of rising inflation, property management professionals face the daunting task of balancing the need to raise rents with the imperative of retaining valuable residents. The economic landscape continually

Episode 93 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Rick Ellis from Ellis Consulting Show Highlights In the dynamic world of real estate leasing, success often hinges on the exceptional qualities possessed by leasing professionals. These individuals play a pivotal role in bridging the gap between property

Episode 65 Customer or resident loyalty is something every property should be concerned about. What are some critical factors to building a long-lasting relationship with your residents? How can you foster an environment that breeds loyalty? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Customer service has

Episode 51 Like it or not, mystery shops are part of the property management industry. Mark and Jonathan are back to chat about Mark’s recent harrowing experience and, of course, share tips to help you avoid mystery shops of horrors. Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show

Episode 50 We are taught to be friendly and inviting when talking with residents, but is there a line? Mark and Jonathan take us through the top ten expressions you should never say to a resident. Some will definitely make you chuckle, but they all show the importance of being careful to keep our feet

Episode 16 – JuvoHub Podcast Host: Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Our Special Guest: Jamie Lee, Director of Sales and Training at Integral Property Management Jamie Lee is a native of Atlanta, Ga, and has been in the multi-family property management industry for over thirty years. Marketing

Episode 15 – JuvoHub Podcast Host: Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Our Special Guest: Audra Lamoon “Chief Happiness Officer at Livewire Performance Consultants Ltd; Audra is an Experiential Corporate Trainer, Speaker, Turn-around Advisor, Consultant, and Coach in retail, hotel, residential, mixed-use, property, and hospitality.Focus is always on